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devices require both L and R jack connections. Use an audio cable (not supplied).
Adjust the speaker level.
Check that the speaker settings are appropriate for the setup using [Auto Calibration] or
[Speaker Pattern] in the Speaker Settings menu. Then check that sound is output from
each speaker correctly using [Test Tone] in the Speaker Settings menu.
Some discs have no Dolby Digital Surround EX information. In this case, sound may not
be output from some speakers.
Check that the subwoofer is connected correctly and securely.
Make sure you have turned on your subwoofer.
Depending on the selected sound field, sound may not be available from the subwoofer.
Depending on the source, there may be no sound from the subwoofer when all speakers
are set to [Large] and [Neo:6 Cinema] or [Neo:6 Music] is selected.
[233] Troubleshooting Sound
There is no sound from a specific device.
Check that the device is correctly connected to the corresponding audio input jacks.
Check that the cable(s) used for the connection is (are) fully inserted into the jacks on
both the receiver and the device.
Check the Input Mode setting.
Check that the device is correctly connected to the corresponding HDMI jack.
The HDMI settings of some playback devices need to be configured. Refer to the
operating instructions supplied with each device.
Be sure to use a High Speed HDMI cable when you view images or listen to sound,
especially for 1080p, Deep Color (Deep Colour), 4K or 3D transmission.
Sound may not be output from the receiver while the home menu is displayed on the TV
screen. Press HOME to exit the home menu.
Audio signals (format, sampling frequency, bit length, etc.) transmitted from an HDMI jack
may be suppressed by the connected device. Check the setup of a device connected via
an HDMI cable if the image is poor or the sound does not come out of the device.
When a connected device does not support the copyright protection technology (HDCP),
the image and/or the sound from the HDMI OUT jack may be distorted or may not be
output. If this is the case, check the specifications of the connected device.
Set the image resolution of the playback device to more than 720p/1080i to enjoy High
Bitrate Audio (DTS-HD Master Audio, Dolby TrueHD).
The image resolution of the playback device may need to be configured to certain
settings before you can enjoy DSD and Multi Channel Linear PCM. Refer to the operating
instructions of the playback device.
Make sure the TV supports the System Audio Control function.
If the TV does not have a System Audio Control function, set [Audio Out] in the HDMI