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Troubleshooting Guide—Continued
Symptoms Causes Remedies
NET AUDIO
Selecting the “Music
Server” fails to play music
or fails to connect to the
server.
Your PC is not turned on, or Net-Tune
Central is not running.
Turn on your PC, and start Net-Tune Central.
No audio files found on the server.
Create MP3, MWA, and/or WAV audio files on
your PC, and use Net-Tune Central to create the
list of audio files saved on your PC.
The network is down because of some
failures.
Turn off the power of the TX-NR801/TX-NR801E
and turn it on again (When the TX-NR801/
TX-NR801E is without a power switch, unplug the
power cord and plug it in again).
If this does not resolve the problem, reboot the PC
running the Net-Tune Central server.
The NTSP Port setting on the TX-NR801/
TX-NR801E differs from that of Net-
Tune Central.
Go to “5-4. Client Setup Sub-menu,” select “c.
NTSP Port,” then set the same value as used for
Net-Tune Central (See page 74).
Search by album returns
no match.
The audio file list of Net-Tune Central
contains no files that have album names.
Assign album names to the files contained in the
audio file list of Net-Tune Central.
Search by artist returns no
match.
The audio file list of Net-Tune Central
contains no files that have artist names.
Assign artist names to the files contained in the
audio file list of Net-Tune Central.
Search by genre returns no
match.
The audio file list of Net-Tune Central
contains no files that have genre names.
Assign genre names to the files contained in the
audio file list of Net-Tune Central.
No playlist can be selected.
You have not yet created any playlists in
Net-Tune Central.
Create playlists in Net-Tune Central.
The Net Audio information
is not displayed.
Depending on the model’s shipping destina-
tion, the information on NET AUDIO and
Immediate Display may not be displayed
when the component video signal is output.
Set the Component Video setting to “VIDEO” at
Input Setup Menu → Video Setup Sub-Menu.
REMOTE CONTROLLER
Front panel controls func-
tion but remote controller
controls do not.
No batteries in remote controller. Insert batteries (See page 7).
Batteries are dead. Replace batteries (See page 7).
Remote controller is not pointed at the remote
sensor of the TX-NR801/TX-NR801E.
Point the remote controller at the remote sensor of
the TX-NR801/TX-NR801E (See page 7).
Remote controller is too far from the
TX-NR801/TX-NR801E.
Operate the remote controller within 16 feet (5
meters) (See page 7).
Remote controller is functioning in a dif-
ferent mode.
Press the RCVR MODE button.
OTHER
LATE NIGHT function
cannot be used.
Playback source is not Dolby Digital
encoded.
Check that the DOLBY DIGITAL indicator lights
up on the display (See page 55).
Re-EQ function cannot be
used.
Re-EQ may not be able to be set due to
current listening mode.
Select different listening mode (See page 55).
Desired parameter cannot
be set.
Parameter may not be able to be set due to
current listening mode.
Check settings in Audio Adjust Menu (See pages
57 to 61).
Multichannel audio is not
output.
The Multichannel setting is set to “No.”
Set the Multichannel setting to “Yes” at Setup
Menu → Input Setup Menu → Multichannel
Setup Sub-menu (See page 64).
Input source is not connected to MULTI
CH INPUT port.
Check connections (See page 64).
Components in remote
zone (Zone 2) do not oper-
ate properly.
Components are incorrectly connected. Check connections (See page 66).
Objects are interfering with remote con-
troller signals.
Move inferring objects away from path of remote
controller signals.
Sound is sometimes heard
and sometimes not heard
with digital sources.
One digital input format has been speci-
fied so other digital formats are not
played.
Select “All” at Setup Menu → Input Setup Menu
→ Digital Setup Sub-menu → Digital Format (See
page 37).
Noise during playback or
skipping of the beginning
sounds occurs with DTS
sources, PCM sources and
other digital sources.
When “All” is set for the digital format
setting, time is required to change formats
when different sources are played.
Try specifying the format you are playing at Setup
Menu → Input Setup Menu → Digital Setup Sub-
menu → Digital Format (See page 37).
The unit cannot be
switched to Dolby EX or
DTS-ES mode.
“Surr Back/Zone 2” is set to “Zone 2.”
Change the Hardware Setup → Surr Back/Zone 2
Sub-menu setting to Surr Back (See page 30).