Troubleshooting
138
If the above guidelines do not help you to
solve the problem, take note of:
• the model and serial numbers of your
phone
•your warranty details
• a clear description of the problem
Then contact your local dealer or Samsung
after-sales service.
There are breaks
in the music being
played on the
remote Bluetooth
stereo headset
You may observe breaks if
there are walls that
separate the phone and
the Bluetooth stereo
headset.
Call History
The call history
appears empty
You may have activated a
filter, and no
communication events
fitting that filter have been
logged. To see all events,
on the Dialling screen, tap
Menu
→
Call History
. Tap
Menu
and select
Filter
→
All Calls
.
Messaging
I cannot select a
contact card when
creating a
message
If the contact card does
not have a phone number
or e-mail address, you
cannot select it. Add the
missing information to the
contact card in Contacts.
Problem Description & Solution
PC connectivity
Problems occur
when connecting
the phone to a
computer
Make sure that ActiveSync
is installed and running on
your computer. See the
user’s guide for ActiveSync
on the CD-ROM. For
further information on
ActiveSync, see the help
function on ActiveSync or
visit www.microsoft.com.
Problem Description & Solution
