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137
Troubleshooting
I cannot find my
friend’s
Bluetooth-
enabled device
Be sure that both have
activated Bluetooth.
Be sure that the distance
between the two devices is
not over 10 metres or that
there are no walls or other
obstructions between the
devices.
Be sure that the other
device is in the
discoverable mode.
Be sure that both devices
are compatible.
I cannot discover
the remote
Bluetooth stereo
headset
Be sure that the Bluetooth
functionality on the phone
is turned on.
Be sure that the remote
Bluetooth stereo headset
is in the discoverable
mode.
Be sure that the remote
Bluetooth device has the
capability to act as a
stereo headset.
Problem Description & Solution
I cannot connect
to the remote
Bluetooth stereo
headset
Ensure that the correct
passkey was entered on
the phone during the
connection with the
headset. Most Bluetooth
headsets have a fixed
passkey that would be
mentioned in their user’s
guide. You would need to
enter the passkey when
establishing a connection
with the headset.
I cannot listen to
music on the
remote Bluetooth
stereo headset
Ensure that you are
connected to the Bluetooth
stereo headset.
Ensure that the song that
you are playing is one of
the supported formats.
Check the battery levels
on the Bluetooth stereo
headset.
Ensure that the phone and
headset are within range
of each other. The
maximum distance
between the two should
not be more than 10
metres.
Problem Description & Solution