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Design Guide for the Polycom SoundStructure C16, C12, C8, and SR12
10 - 14
The connection status can also be viewed within the System Information page
on the Polycom HDX. If the status shows Polycom Mixer then the system has
connected properly to the SoundStructure.
How Do I Connect Multiple HDX’s To The SoundStructure?
The CLink2 integration only supports the digital integration of one Polycom
HDX system connected to a SoundStructure device. To connect additional
HDX systems, they must use analog cables to connect physical inputs and out-
puts of the SoundStructure device to the Polycom HDX systems. Within
SoundStructure Studio select multiple VSX8000 systems (mono or stereo
depending on your application) to create the default inputs and outputs to
integrate via analog signals to the Polycom HDX’s.
If I Change Volume On SoundStructure, Why Don’t I See The HDX Volume Bar
Update?
As described in Chapter 6, volume commands from the Polycom HDX send
commands to the SoundStructure device and adjust the fader on the “Ampli-
fier” virtual channel within the SoundStructure system. If the fader control on
the “Amplifier” channel is adjusted independently on the SoundStructure sys-
tem, a command is not sent to the Polycom HDX and consequently the
Polycom HDX will not update the volume bar on the screen.
If using a control system to adjust volume in a system that includes both an
HDX and a SoundStructure, have the control system adjust the volume on the
HDX system and the SoundStructure fader control for the virtual channel
“Amplifier” will track to that value.
If I Mute On The SoundStructure, Why Doesn’t The Mute Icon Appear On The
HDX?
As described in Chapter 6, mute commands from the Polycom HDX send com-
mands to the SoundStructure device and adjust mute status of the “Mics”
virtual channel group within the SoundStructure system. If the mute status of
the “Mics” group is adjusted independently on the SoundStructure system, a
command is not sent to the Polycom HDX and consequently the Polycom HDX
will not update the mute status on the screen.
If using a control system to change the local global mute status in the system,
have the control system adjust the mute state on the HDX system and the
SoundStructure mute state for the “Mics” group will track to that state.
Telco Troubleshooting
Phone Won’t Go Off Hook Or I Don’t Hear Dial Tone
Check that the phone line from the PBX or central office is plugged into the
LINE port on the rear of the SoundStructure device.