Appendix E. Customer Support 103
Appendix E. Customer Support
BMC Software offers customers technical support for this product through the San Jose,
California Customer Response Center.
Contacting Customer Support
To contact Customer Support from the USA or Canada, call or fax our San Jose, California
office using the numbers listed below. For all other areas, contact your local BMC Software
support office.:
Hours of Operation
Normal business hours are Monday through Friday from 5:00 am to 5:00 pm, Pacific Time.
Technical Support Analysts are available during these hours.
After-Hours
Our after-hours support uses an on-call paging system. A recording requests you to choose one
of three product groups: MVS, Client/Server, or Storage Division. Leave your name, phone
number, company name, and the product for which you are experiencing problems. A
Customer Service Representative will contact you within the hour.
Mailing Address
If requested by Customer Support to send documentation, mail it to:
Customer Support
BMC Software, Inc.
3131 Zanker Road
San Jose, CA 95134-1933
Incident # _____________
For Product Information
For information on BMC Software products from within North America, call Chris Parker at
408 526 3484 (within California), or 800 544 2152 (outside California). For areas outside of
North America, contact your local sales office.
Or visit us on the web at http://www.bmc.com
Telephone (within the US) 800 538 1872
Telephone (outside the US,
but within North America)
408 526 3040
Fax requests 408 526 3897
