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E-4
Many potential problems can be resolved by the owner without calling
a service technician.
If something is wrong with this product, check the following before
calling your authorised SHARP dealer or service centre.
Tuner■
Symptom Possible cause and solutions
The radio makes
unusual noises
continuously.
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Is the unit placed near the TV or computer?
Is the FM aerial placed properly? Move the aerial
away from the AC power lead if it is located
nearby.
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USB■
Symptom Possible cause
Device cannot be
detected.
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Is there any MP3/WMA le available?
Is the device properly connected?
Is it an MTP device?
Does the device contain AAC le only?
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Playback does not
start.
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Is it a false MP3 le?
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Wrong time
display.
Wrong le name
display.
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Is Variable Bitrate le being played back?
Is the File Name written in Chinese or Japanese
characters?
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iPod, iPhone or iPad■
Symptom Possible cause and solutions
No sound is
produced.
No image appears
on the TV/monitor.
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The iPod, iPhone or iPad is not playing.
The iPod, iPhone or iPad is not properly
connected to the unit.
Is the AC power lead of the unit plugged in?
The video cable is not properly connected.
The TV/monitor’s input selection is not properly
set.
The iPod TV out feature has not been set to
output video.
USB terminal do not support video.
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iPod, iPhone
or iPad will not
charge.
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The iPod, iPhone or iPad is not making full
contact with the connector.
Using iPod (3rd generation).
The iPod or iPhone is not supported. Refer to
page 34 for compatible models.
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“This accessory is
not made to work
with iPhone” or
“This accessory is
not supported by
iPhone” appears
on iPhone screen.
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The iPhone battery is low. Please charge the
iPhone.
iPhone is not properly docked.
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Power■
Problem Possible causes and solutions
The power cannot be
turned on.
Is the power cord rmly plugged into the AC
socket? (Page 9)
Perform a reset. (Page 42)
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Basic Operation■
Problem Possible causes and solutions
The remote control
does not work.
Use the remote control within its operating
range. (Page 2)
Replace the batteries. (Page 2)
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Cannot operate the
Unit.
Are you operating the Unit within the specied
operating temperature range? (Page 3)
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Playback■
Problem Possible causes and solutions
The Unit cannot play
a disc.
Take out the disc and clean it. (Page 6)
Make sure that the disc is loaded properly
(aligned in disc tray and label-side up). (Page 8)
Make sure that region code on the disc matches
that of this Unit. (Page 3)
Allow any condensation in or near the Unit to dry.
(Page 6)
Check that the disc is recorded in the compatible
TV system (PAL or NTSC).
The Unit cannot play back video which was not
recorded normally. (Page 3)
Proper playback may be impossible due to
the state of the disc recording, a scratched,
warped or dirty disc, the state of the pick-up, or
compatibility issues between this Unit and the
disc being used. (Pages 3
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4, 6)
When the recorded time of a disc is unusually
short, playback may not be possible.
BD-RE/R discs recorded in a format other than
BDMV/BDAV cannot be played back. (Page 3)
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The disc is
automatically ejected
after closing the disc
tray.
Make sure that the disc is loaded properly
(aligned in disc tray and label-side up). (Page 8)
Take out the disc and clean it. (Page 6)
Make sure that the disc is playable. (Page 3)
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Video stops. Has the Unit been subjected to shock or impact?
Are you using it in an unstable location? The Unit
will stop if it senses shock or vibration.
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The Unit makes a
snapping sound when
starting playback or
loading a disc.
The unit may sometimes make a snapping
sound when starting playback if it has not
been operated in a while. These sounds are not
malfunctions of the unit but are normal operating
conditions.
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Picture■
Problem Possible causes and solutions
No picture. Make sure that the cable is connected correctly.
(Page )
Make sure that the connected TV or the AV
receiver is set to the correct input. (Page 9)
Take out the disc and clean it. (Page 6)
Make sure that region code on the disc matches
that of this Unit. (Page 3)
There is no picture from the HDMI output.
Are the settings performed correctly? Please
check the settings. (Page 28)
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Screen freezes and
operation buttons do
not work.
Turn off the power and turn on the power again.
If the power is not turned off, perform a reset.
(Page 42)
Is the disc damaged or dirty? Check the
condition of the disc. (Page 6)
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Square noise (mosaic)
appears on the
screen.
Blocks in images may be visible in scenes with
rapid movement due to the characteristics of
digital image compression technology.
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Audio is not output, or
images are not played
back properly.
The audio may not be output or the images may
not be played back properly for some discs in
which copyright-protected contents are recorded.
(Page 3)
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3D images cannot be
output to a TV.
Is an HDMI cable used?
Are a 3D compatible TV and 3D glasses used?
Is a proper connection made between the HDMI
OUT terminal of the unit and the HDMI input
terminal of the 3D compatible TV? (Page 9)
Are all devices (amplier, AV receiver, etc.)
between the TV and the unit connected by HDMI
and 3D compatible? (Pages 9-)
Is the 3D setting on this unit correct? (Pages 0, 6)
Is the 3D setting on the TV correct?
Is a 3D compatible BD disc being played back?
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Noise appears on the
screen.
When you watch TV broadcasts with the power
of this unit turned on, noise may appear on the
TV screen. In such cases, turn off the power to
this unit or keep this unit away from the TV.
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Troubleshooting chart