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3-4 Common Symptoms and Solutions
■ Reduce the size of the video window and close any other programs
that are running.
Unable to see a second session reading from a CD-ROM drive
■ Eject the CD and reinsert it.
■ Refresh the screen. Select the My Computer icon in Windows
Explorer and press F5.
■ CD-RW (ReWritable) discs can only be used in CD-ReWritable drives
or newer MultiRead CD-ROMs.
■ If you are trying to read your CD from Windows 3.x: Multi-session CDs
created with Direct CD cannot be read in DOS or Windows 3.x. If
your multi-session CD was created using some other program, verify
that you are using version 2.23 of the MSCDEX.EXE file. First, restart
your computer and when you see “Starting MS-DOS...” appear on
your monitor, press F8. Each line in your CONFIG.SYS and
AUTOEXEC.BAT file will load one at a time. Press “Y” until you see a
line containing “MSCDEX.EXE”. Then press “Y” and the version
number of your MSCDEX file will display. The number must be 2.23
or greater. Call Microsoft for an updated file if you need it.
■ See if the CD-Writer Plus drive or other CD-ROM drives can read the
CD. If so, the problem is probably with the CD-ROM drive. Contact
the manufacturer of this drive for updated drivers.
Applications cannot locate the CD in the CD-Writer Plus drive
Some programs (CD-ROM games, etc.) look only for the first logical drive
letter assigned to a CD-ROM drive or CD-Writer Plus drive. For example,
if your CD-ROM drive is assigned drive D:\ and the CD-Writer Plus drive
is assigned drive E:\, the program is looking for the CD only in drive D:\
and will not see the CD in drive E:\. If you want to use the CD-Writer
Plus drive with these programs, reassign the drive letters, making the CD-
Writer Plus drive come before the CD-ROM drive, as follows:
■ In Windows 95, display the Device Manager and double-click on
CDROM. Double-click on the CD-ROM drive, and then click on the
Settings tab. Under Reserved drive letters, select the drive letter after
the existing letter (for both start and end drive letter) and click on
OK. Then double-click on the CD-Writer Plus drive, and then click on
the Settings tab. Under Reserved drive letters, select the drive letter
before the current one and click on OK.
■ In Windows NT, click on Start/Programs/Administrative
Tools(common). Choose Disk Administrator. Right-click on the