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3-1
Chapter 3: Problem Solving
Chapter 3:
Problem Solving
If you are having difficulties with a software application check that
application’s chapter and on-line help for troubleshooting information.
If you need further assistance, the table on page B-1 will help you find
the phone numbers for the appropriate customer support service.
Read this section if you run into trouble with your CD-Writer Plus drive.
If after reviewing the section you need further assistance, call the phone
numbers listed in ”Appendix B: Customer Support”
Gather the information on page B-2 before calling for help. Having this
information ready will greatly facilitate your call.
Things to Try First
These are some basic steps to take when you run into trouble. If the
problem persists, see the “Common Symptoms and Solutions” section.
■ Does your computer meet the minimum system requirements (see
“Minimum System Requirements” on page A-1)?
■ Make sure the computer is plugged in and that each device has power.
■ Turn off the computer’s power, wait 20 seconds, then turn it on again.
(This is called cycling power.)
■ Try the operation with a different CD.
■ Make sure that you are using the right type of CD (See “Choosing CDs
for Your CD-Writer” on page 2-2.)
■ Check the Readme file that came with the CD-Writer Plus drive.
■ Check the free online information resources listed on page B-5.
■ If your computer has a power-management feature, disable it (see the
manual that came with your computer).