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Symantec Service and Support Solutions B-19
Appendix B: Customer
Support
Support for old and discontinued versions
When a new version of this software is released, registered users will
receive upgrade information in the mail. Telephone support will be
provided for the previous version for six months after the release of the
new version. Technical information may still be available through online
support.
When Symantec announces that a product will no longer be marketed or
sold, telephone support will be discontinued 60 days later. Support will
only be available for discontinued products through online services. See
the section “Technical support” for online service options.
Customer Service
Symantec’s Customer Service department can assist you with non-
technical questions. Call Customer Service to:
■ Order an upgrade.
■ Subscribe to the Symantec Support Solution of your choice.
■ Fulfill your request for product literature or demonstration disks.
■ Find out about dealers and consultants in your area.
■ Replace missing or defective CDs, disks, manuals, etc.
■ Update your product registration with address or name changes.
You can also visit Customer Service online at at our website
www.symantec.com/custserv for the latest Customer Service FAQs, to
find out the status of your order or return, or to post a query to a
Customer Service discussion group.
Worldwide Service and Support
Symantec provides Technical Support and Customer Service worldwide.
Services vary by country and include International Partners who
represent Symantec in regions without a Symantec office. For general
information, please contact the Symantec Service and Support Office for
your region.