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B-18 Symantec Service and Support Solutions
■ FAQs: Frequently Asked Questions documents, also known as FAQs,
list commonly asked questions and clear answers for specific
products.
■ Discussion groups: Discussion groups provide a forum where you can
ask questions and receive answers from Symantec online support
technicians.
■ FTP: Point your Web browser to http://service.symantec.com to
search for and download technical notes and software updates. You
can also click the LiveUpdate button in programs enabled with this
feature to automatically download and install software updates and
virus definitions.
Other Symantec support options include the following:
America Online Type Keyword: SYMANTEC to access the
Symantec forum.
CompuServe Type GO SYMANTEC to access the Symantec
forum.
Symantec BBS Set your modem to 8 data bits, 1 stop bit, no
parity and dial (541) 484-6669.
Automated fax
retrieval system
To receive general product information, fact
sheets and product upgrade order forms
directly to your fax machine, please call our
Customer Service fax retrieval system at (800)
554-4403 or (541) 984-2490.
For technical application notes, please call our
Technical Support fax retrieval system at (541)
984-2490 and select option 2.
StandardCare
Support
If you can’t access the Internet, take advantage
of your 90 days of free telephone technical
support (from the date of your first call) at no
charge to all registered users of Symantec
software. Call (541) 465 8420.
PriorityCare and
PlatinumCare
Support
Expanded telephone support services available
to all registered customers. For complete
information, please call our automated fax
retrieval service, located in the United States,
at (800) 554-4403 or (541) 984-2490, and
request document 070, or visit our website:
www.symantec.com/techsupp/telesupp.html