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Returning a Drive B-21
Appendix B: Customer
Support
Returning a Drive
All other countries except USA. If your Hewlett-Packard product requires repair
or replacement, call the HPCustomer Support at the phone number listed in
”Appendix B: Customer Support” to receive instructions.
In the USA. If your Hewlett-Packard product requires repair or replacement,
follow these instructions:
Call the number listed in Appendix B: Customer Support, B-5. Make sure you are
at your system and have your drive installed when you call
. Customer Support
will help you determine if your drive is defective. Provide the product type, serial
number, and date of purchase. You will be given a return authorization number.
Keep the return authorization (RA) number for future reference.
Securely repackage the product to prevent shipping damage (use the original
packaging, if possible) and mark the return authorization number on the box.
All product returns must have an accompanying return authorization number. To
ensure timely and accurate processing of your return, the number must be clearly
printed on the outside of the box.
Use the appropriate address for your location. A traceable shipping method is
recommended. The postage, shipping, and insurance charges incurred in shipping
to Hewlett-Packard will be paid by Purchaser and all risk for the product shall
remain with Purchaser until such time as Hewlett-Packard takes receipt of the
product.
Once your product is received at Hewlett-Packard, we will ship the replacement
product. Hewlett-Packard will pay shipping charges to the Purchaser for
replacement product covered under warranty.
If the product is still under warranty, there is no charge for the replacement. If the
product is not covered under warranty, an exchange cost will be quoted when the
return authorization number is issued.