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14-18 Troubleshooting
The source of the infection is a floppy disk.
■ Scan all the floppy disks you use for viruses.
Some Norton AntiVirus features are password
protected, and I don’t know the password.
Uninstall Norton AntiVirus, then reinstall it.
A program does not work properly after repair.
Although Norton AntiVirus removes the virus, the file may be damaged
beyond repair.
■ Delete the program and replace it with a backup copy or reinstall it
from the original program disks. If the virus is detected again, the
backup copy or original program disks are probably infected.
Windows 95: My Norton AntiVirus Emergency
Boot Disk doesn’t work
Due to the number of product specific technologies used by
manufacturers to configure and initialize hard disks, Norton AntiVirus
cannot always create a bootable Norton AntiVirus Emergency Boot Disk
automatically. If your Norton AntiVirus Emergency Boot Disk does not
work properly, do one of the following:
■ If you have a special boot disk for your computer, add it to your
Norton AntiVirus rescue disk set. In a virus emergency, boot from that
disk (first slide open the plastic tab on the back of the disk to make
sure it is write-protected). Remove the disk and insert your rescue disk
labelled “Norton AntiVirus Program Disk.” At the DOS prompt, type
A:GO and press Enter, then follow the on-screen instructions.
■ Use the Disk Manager or similarly named program that came with
your computer to make your Norton AntiVirus Emergency Boot Disk
bootable. Be sure to test your modified Norton AntiVirus Emergency
Boot Disk.