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Before You Call HP B-3
Appendix B: Customer
Support
Where to Find This Information
CD-Writer Plus drive model
The CD-Writer Plus drive model number appears
on a small sticker on
the underneath side of the tray of the
CD-Writer Plus drive, as well as
on the box. Example: 7200i (internal) or 7200e (external)
Drive firmware version
In Windows 95, the drive firmware version and model number (above)
appear in the CD-ROM settings. Right-click on the My Computer icon,
select Properties, select the Device Manager tab, double-click on
CDROM. Double-click on the CD-Writer Plus drive, and then click on the
Settings tab. Example: Firmware revision 1.00
In Windows NT, the drive firmware version and model number (above)
appears in the CD-ROM settings. Open the Control Panel. Click on SCSI.
Scroll down the list, double-click on ATAPI. Double-click on the CD-
Writer Plus drive, and then click on the Settings tab. Example: Firmware
revision 1.00
Drive serial number
The CD-Writer Plus drive serial number appears on the main label on the
top of the drive. See page 1-5. It also appears on the underside of the CD
tray.
Computer brand and model
The computer brand appears on the front of your computer and in the
documentation that came with your computer. Example: Dell Dimension
XP-90.
Operating system and amount of RAM installed
In Windows 95, from the Start menu on the task bar, select Settings/
Control Panel. Double-click on System. Select the General tab. Write
down the version number and the amount of memory installed; for
example: 4.00.950 and 16 MB RAM.
In Windows NT (while signed on as Administrator), from the Start menu
on the task bar, select Programs/Administrative Tools (Common)/
Windows NT Diagnostics. Select the Version tab and write down the
version number and service pack number; for example: 4.00.1381 and
Service Pack 2. Then select the Memory tab and write down the amount