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DJS Ver. 1.600
145
Appendix Troubleshooting
ContentsIndex
Appendix
Troubleshooting
Before contacting us with inquires regarding operation of the software or technical questions,
please check to see if the answers to your questions can be found on either this User’s Manual,
which is located on this product’s CD-ROM, or in the FAQ appearing on the support site for this
product.
For more information about the process of connecting to our support site, please see page 111 of
this User’s Manual (10-1 Connecting to the Internet).
In order to connect to the support site, it is necessary to be a registered user. Customers with
access to the Internet are able to register online. For information about how to register as a user
using this method, please see page 131 of this User’s Manual (11-1 Registering Online).
Customers without access to the Internet may record the required information on the User
Registration Card and mail it to us. Upon receipt, we will register these individuals. For information
about the procedures for registering as a user, as well as where to send the User Registration
Card, please see page 136 of this User’s Manual (11-2 Registering Offline). (Note: please do not
send the User Registration Card to the customer support offices noted on the next page.)
If you utilize our Support Service, please be prepared to provide the customer name, product
name, installation key, brand and make of computer, detailed spec information (CPU, amount of
available memory and connected peripherals), version of operating system and a detailed
explanation of the problem(s) you are experiencing.
Under no circumstances will our support personnel be able to assist users who have not
completed the user registration process.
If you run into difficulties in the installation process or during user registration, please visit our
home page.
Information about installation and user registration can be found at
http://www.prodjnet.com/djs/support/
Please keep in mind that we are only able to answer questions regarding our products; inquiries
concerning the operation of, and technical questions regarding computers, peripherals, etc. should
be directed to the appropriate product maker or the shop where the product in question was
purchased.