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Troubleshooting guide
If a problem occurs while you are using the remote controller, first
try to operate the controls on the front panel of the DTR-6.4/5.4 to
make sure that it is not due to a malfunction (or worn out batteries)
in the remote controller.
No power.
• Power cord is disconnected.
➞ Connect the power cord (see pages 7 and 29).
• External noise is affecting the internal microcomputer.
➞ Turn off the power, wait five seconds, and then turn back on
the power.
• Internal fuse is blown.
➞ Contact your Integra/Onkyo Service Center.
Power turns on but no sound.
• “Muting” is displayed.
➞ Press the Muting button on the remote controller to turn off
muting (see page 37).
• Bad connections or wiring.
➞ Check connections, speaker cables, and other wiring (see
pages 14 to 29).
• Amplifier protection circuitry is activated.
➞ Contact your Integra/Onkyo Service Center.
Sound of playback source is not heard.
• Input selector is not set properly.
➞ Set to correct input source.
• Headphones are connected.
➞ Lower volume and then disconnect headphones.
Power shuts off immediately after power on.
• Amplifier protection circuitry is activated.
➞ Remove the power cord from the outlet immediately.
Contact your Integra/Onkyo service center.
No sound from the center speaker, or at very low volume.
• Speaker cable is not connected.
➞ Check the connection between amplifier and speaker (see
page 16).
• Listening mode is set to Stereo, Pure Audio (DTR-6.4 only), or
Direct.
➞ Set the Listening mode to any mode other than Stereo or
Direct. The output to the center speaker may differ
depending on the listening mode.
• Center speaker volume is set to minimum.
➞ Set the center speaker level to the appropriate volume (see
pages 53 and 55).
• The Center setting is set to “None.”
➞ Set the Center setting to “Large” or “Small” at “Speaker
Config” (see page 33).
No sound or very low volume from subwoofer.
• Subwoofer setting is set to “No.”
➞ Set the Subwoofer setting to “Yes” at “Speaker Config” (see
page 33).
• Subwoofer volume is set to minimum.
➞ Set the subwoofer level to the appropriate volume (see
pages 53 and 55).
POWER
SPEAKERS
Low frequency humming is heard.
• Turntable motor is not properly grounded. (DTR-6.4 only)
➞ Check for proper ground connection (see page 18).
• Audio connection cables on the rear panel are connected
incorrectly.
➞ Adjust the placement of the cable to reduce hum.
Howling is heard when the volume is turned up. (DTR-6.4
only)
• Turntable and speakers are located too close together.
➞ Move them farther apart.
Rough or scratchy sound is heard. High range is not
clear.
• Turntable needle is dirty or worn (DTR-6.4 only), or a problem
exists with a connected component.
➞ Refer to the instruction of the connected components and
check for problem.
• Treble control is too high.
➞ Turn treble setting down at Audio Adjust → Treble (see
page 59).
AM stations cannot be received.
• AM loop antenna is not connected.
➞ Connect the included AM loop antenna to the AM antenna
terminals (see page 24).
Buzzing noise on AM stations (particularly noticeable at
night or with weak stations).
• Noise from electrical apparatus such as fluorescent lamp.
➞ Move the AM loop antenna to different position.
➞ Set up an outdoor AM antenna (see page 25).
Noise is heard at high-pitched sounds on AM stations.
• Noise caused by TV set.
➞ Place the AM loop antenna as far as possible from the TV.
➞ Move DTR-6.4/5.4 away from TV set.
Crackling noise on both AM and FM stations.
• Noise caused by fluorescent lamp being turned on and off.
➞ Move antenna as far as possible from the fluorescent lamp.
• Noise from automobile ignition.
➞ Install an FM outdoor antenna as far as possible from the
road (see page 25).
➞ Change the position or direction of the outdoor antenna.
FM/AM TUNER