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Troubleshooting
133SSL1016 Tape Autoloader Reference Guide
3C Over temp ■ Verify that room temperature is within
specifications.
■ Check that there is adequate clearance for airflow.
■ Clear debris from any openings of the autoloader,
both in the front and the back.
■ Verify that both fans are working. If fans are bad,
contact HP customer support.
■ Power off the autoloader and allow it to cool.
3D Drive error Try a different piece of media. If that also fails, contact
HP customer support.
3E Load error
■ Verify you are using the correct type of media.
■ Verify cartridge does not have labels or other
matter placed anywhere on the cartridge except
where labels are expected to be placed.
■ Try to load a different piece of media. If multiple
pieces of media fail, contact HP customer support.
3F Unload error
■ Verify cartridge does not have labels or other
matter placed anywhere on the cartridge except
where labels are expected to be placed.
■ Try to load a different piece of media. If multiple
pieces of media fail, contact HP customer support.
60 - 69 Internal
communication
events
Power cycle the autoloader.
A0 - A4 Picker servo errors
■ Run Picker test.
■ Run Health test.
■ If problem continues, power cycle the autoloader
and repeat the tests.
Table 14: Error Messages
Error Message Description Suggested Repair