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127SSL1016 Tape Autoloader Reference Guide
6
Troubleshooting
Before Contacting Technical Support
Before you contact technical support, use the information in this chapter to try and
resolve the problem.
Problems with the autoloader can occur in the following forms:
■ Operational Problems
■ Error Messages
Operational Problems
Operational problems can range from compatibility issues with the operating
system to failure of the front panel. Table 13 describes the probable cause and
suggested action for each operational problem you may encounter.
Table 13: Suggested Actions for Operational Problems
Problem Probable Cause Suggested Action
Front Panel does not
display information.
The connection to the
LCD has failed.
Use the Web Administration
tool to troubleshoot the error.
The autoloader did not
power up.
See, “Autoloader does not
power up.”
The LCD has failed. Replace the chassis assembly.
Autoloader is operating
slowly.
The autoloader is
incorrectly configured
for the operating
system.
Go to the HP support website
for compatibility
requirements:
http://www.hp.com
Drive is operating
slowly.
Drive head is dirty. If the cleaning light is also on,
clean the drive.
Media is worn out. Try a new tape and discard
the older media.