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SERVICING YOUR C 1
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If All Else Fails – Call Us for Help
Call your Parasound dealer or Parasound’s Technical Service Department toll-free at
1-866-770-TECH (8324). We can often help you solve the problem, with simple diagnostic
tests you can perform yourself. If we determine that your C 1 will need further inspection
or servicing, we will:
a) refer you to an authorized Parasound repair center near you, or
b) authorize return of the unit to us and advise you of the correct procedure.
Procedure for Returning your C 1 to Parasound for Service
If we determine that you should send your C 1 to Parasound, we’ll give you a Return
Authorization (RA) number. This RA number must be clearly marked on the outer carton only.
IMPORTANT: Enclose a copy of your original purchase receipt. A unit is eligible for warranty
repair ONLY when the receipt shows that the unit was purchased from an Authorized
Parasound Dealer. A unit obtained through unauthorized channels is not eligible for warranty
repair. Parasound is not responsible for any sellers’ misrepresentations about our warranties or
other service policies.
For a non-warranty repair, contact us for an estimate of the repair charges before you ship the
unit to us. The same packing and Return Authorization number procedures apply.
We do not accept any of the following:
•
Units with collect shipping charges
•
Units without a valid RA number
•
Units without a suitable shipping carton
•
Units that show visible or audible evidence of shipping damage caused by improper packing
For a non-warranty repair, contact us for an estimate of the repair charges before you ship the
unit to us. The same packing and Return Authorization number procedures apply.
Important Notice – Shipping the C 1
Before shipping the unit to Parasound, you MUST re-pack the unit into its fitted foam inserts
and its original carton. If you do not have the original packing cartons and foam inserts, call us
for new packing materials that we can provide to you for a nominal charge. Use of any other
carton and packing materials will probably result in shipping damage, and refusal of the
unit. Common carriers such as UPS seldom pay claims for damage incurred during shipment
when a product is surrounded only with Styrofoam “peanuts” or otherwise improperly packed.
We cannot stress enough the importance of properly packing your C 1. Shipping damage
resulting from inadequate packing can cost you a lot of money and significantly increase the
time required for repair.
Ship the unit with adequate insurance. Once warranty repairs have been performed, the unit
will be returned to you via prepaid UPS within the continental United States.