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Technical Assistance
If you encounter a problem with your ST 3000 Smart Transmitter, check to see how your
transmitter is currently configured to verify that all selections are consistent with your application.
If the problem persists, you can reach Honeywell’s Solution Support Center for technical support
by telephone during normal business hours. An engineer will discuss your problem with you.
Please have your complete model number, serial number, and software revision number on hand
for reference. You can find the model and serial numbers on the transmitter nameplates. You can
also view the software version number using the SFC or SCT 3000 software application.
By Telephone
Honeywell Solution Support Center Phone:
1-800-423-9883 (U.S. only)
Outside the U.S. call: 1-602-313-6510
Additional Help
You may also seek additional help by contacting the Honeywell
distributor who supplied your ST 3000 transmitter.
By E-mail
You can also e-mail your technical questions or comments about this
product to:
Honeywell Solution Support Center e-mail: ace@honeywell.com
Problem Resolution
If it is determined that a hardware problem exists, a replacement
transmitter or part will be shipped with instructions for returning the
defective unit. Please do not return your transmitter without
authorization from Honeywell’s Solution Support Center or until the
replacement has been received.
viii ST 3000 Release 300 Installation Guide 2/05