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Troubleshooting—Continued
• To control an Onkyo component that’s not connected
via , or another manufacturer’s component, point
the remote controller at that component. Be sure to
enter the appropriate remote control code first
(page 137).
Can’t learn commands from another remote
controller
• When learning commands, make sure that the trans-
mitting ends of both remote controllers are pointing at
each other.
• Are you trying to learn from a remote controller that
cannot be used for learning? Some commands cannot
be learned, especially those that contain several
instructions.
Can’t record
• On your recorder, make sure the correct input is
selected.
• To prevent signal loops and damage to the AV
receiver, input signals are not fed through to outputs
with the same name (e.g., TAPE IN to TAPE OUT or
VCR/DVR IN to VCR/DVR OUT).
• When the Pure Audio listening mode is selected,
video recording is not possible because no video sig-
nals are output. Select another listening mode.
There’s no sound
• Only components connected to analog inputs can be
played in Zone 2 and Zone 3.
Can’t access the server or Internet radio
• Check the network connection between the AV
receiver and your router or switch.
• Make sure that your modem and router are properly
connected, and make sure they are both turned on.
• Make sure the server is up and running and compatible
with the AV receiver (page 122).
• Check the “Network Settings” (page 128).
Playback stops while listening to music files on
the server
• Make sure your server is compatible with the AV
receiver (page 122).
• If you download or copy large files on your computer,
playback may be interrupted. Try closing any unused
programs, use a more powerful computer, or use a
dedicated server.
• If the server is serving large music files to several net-
worked devices simultaneously, the network may
become overloaded and playback may be interrupted.
Reduce the number of playback devices on the net-
work, upgrade your network, or use a switch instead
of a hub.
Can’t connect to the AV receiver from a Web
browser
• If you’re using DHCP, your router may not always
allocate the same IP address to the AV receiver, so if
you find that you can’t connect to a server or Internet
radio station, recheck the AV receiver’s IP address on
Network screen.
• Check the Network settings (page 128).
Can’t access the music files on a USB device
• Make sure the USB device is plugged in properly.
• The AV receiver supports USB devices that support
the USB mass storage device class. However, play-
back may not be possible with some USB devices
even if they conform to the USB mass storage device
class.
Recording
Zone 2/Zone 3
Music Server and Internet Radio
USB Mass Storage Device Playback