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Chapter 22 Solving Problems: Troubleshooting/Error Messages
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Problems With Application Software
If you have problems with application software, do the following:
1. Verify that the software is properly configured for the server. Refer to the software installation
and operation documentation to set up and use the software.
2. Try a different copy of the software to see if the problem is with the copy you are using.
3. Make sure all cables are installed correctly.
4. Verify that the baseboard jumpers are set correctly.
5. If other software runs correctly on the server, contact your vendor about the failing software.
If the problem persists, contact the software vendor’s customer service representative for
assistance.
Server Powers Up and Immediately Powers Down
If the server powers up after a DC power failure and then immediately powers down, check the
power supply failure LED. If it is lit, wait until it goes out before turning the server back on. If
the LED does not go out, you may have to unplug the power cord from the AC wall outlets. When
the LED goes out, plug the power cords back into the outlets.
If the problem persists, the power distribution backplane may be defective. Contact your service
representative or authorized dealer for assistance.
Error Codes and Messages
The server BIOS displays POST error codes and messages on the video monitor. When you turn
on the server, POST displays messages that provide information about the server. If a failure
occurs, POST emits beep codes that indicate errors in hardware, software, or firmware. Before the
video adapter is initialized, audible beep codes inform you of errors. The errors are logged in the
event log and the Extended BIOS Data Area (EBDA). If POST can display a message on the
monitor, it causes the speaker to beep twice as the message appears.