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Common Symptoms and Solutions 3-7
Chapter 3: Problem Solving
improve system performance while writing to and reading from the CD-
Writer Plus drive.
Printer Status Monitor Software
NOTE: This is only an issue if your printer is connected to the back of the CD-
Writer Plus drive.
If your printer came with a program that notifies you about the status of
the printer (such as when it is out of paper), this printer status monitor
software might cause problems. The printer status monitor software checks
the status of your printer every few seconds. If this happens while you are
writing data to your recordable CD, it will cause data corruption. Turn off
the printer status monitor software to prevent this problem. Check the
information that came with your printer to find out how to do this.
Known Compatibility Problems
■ Check the Readme file that came with the CD-Writer Plus drive for
additional information.
■ Check the web site listed on page B-5 for the most recent information.
■ Maxtor Hard Drives
You might be unable to write reliably to the CD-Writer Plus drive if
your computer has a Maxtor hard drive (the following models):
71626A/AP (1.6 Gbyte)
712260A (1.2 Gbyte)
72004A/AP (2.0 Gbyte)
CD recordable devices require an uninterrupted data stream from the
hard drive in order to write successfully to a CD. These hard drive
models are designed with a built-in interrupt loop that may cause CD
corruption. Please contact Maxtor's customer support at 1-800-2-
MAXTOR or on the World Wide Web at http://www.maxtor.com/ for
more information.
■ Acer computers, some models P75 to P120
DO NOT connect the CD-Writer Plus drive to the printer (parallel)
port. On these models, connecting an external storage device, such as
the CD-Writer Plus drive, to the parallel port will damage the port.
Contact your computer manufacturer for more information.
■ IBM Aptiva computers
Most have the parallel port configured to I/O base address 3BC. This
must be changed, see “Minimum System Requirements” on page A-1.