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Symantec Service and Support Solutions B-17
Appendix B: Customer
Support
Symantec Service and Support Solutions
Symantec is committed to excellent service worldwide. Our goal is to
provide you with professional assistance in the use of our software and
services, wherever you are located.
Technical Support and Customer Service solutions vary by country. If you
have questions about the services described below, please refer to the
section “Worldwide Service and Support” at the end of this section.
Virus definitions update disk
If you don’t have a modem to obtain virus definitions files using the
Internet, Compuserve, America Online, or the Symantec BBS, you can
order regular updates from Symantec to arrive by mail. This service
requires a fee.
To order, do one of the following:
■ In the United States, call (800) 441-7234.
■ Outside the United States, contact your local Symantec office or
representative.
Technical support
Symantec offers an array of technical support options designed for your
individual needs to help you get the most out of your software
investment.
World Wide Web
The Symantec World Wide Web site (http://service.symantec.com) is the
doorway to a set of online technical support solutions where you will
find the following services:
■ Interactive problem solver: Symantec’s online interactive problem
solver (known as the Support Genie) helps you solve problems and
answer questions about many Symantec products.
■ Product knowledgebases: Product knowledgebases enable you to
search thousands of documents used by Symantec Support
Technicians to answer customer questions.