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What to do if Norton AntiVirus can’t repair 14-11
Chapter 14: Norton
AntiVirus
What to do if Norton AntiVirus can’t repair
WHY? One of the most common reasons Norton AntiVirus can’t repair a
file is that you don’t have the most up-to-date virus protection files. Click
LiveUpdate in the Norton AntiVirus main window to obtain the latest
files via modem or Internet.
If an item can’t be repaired
Update your virus protection and scan again. See “Keeping virus
protection current” on page 14-14 for details.
Read the information on your screen carefully to identify the type of
item that can’t be repaired, then match it to one of the types below.
■ Infected files are those with file names that include .COM or .EXE.
Document files such as .DOC, .DOT, and .XLS can also be infected.
■ Compressed files may contain many files. You can often tell a
compressed file by its name. Many compressed files end in .ZIP.
■ Hard disk master boot record, boot record, or system files (such as
IO.SYS or MSDOS.SYS) and floppy disk boot record and system files
are replaced using the Rescue Disks or, sometimes, your operating
system (Windows or DOS) disks.
Infected files
If infected files can’t be repaired, you need to delete them from your
computer. If you leave an infected file on your computer, the virus
infection can still spread. Once deleted, the infected file and the virus are
gone forever.
If Norton AntiVirus can’t repair a file:
1. Choose Delete when prompted.
2. Replace the deleted document file with a backup copy or reinstall a
deleted program from the original program disks. Be sure to scan the
backup disks before you use them.
If the virus is detected again after you replace or reinstall the file, your
backup copy or original program disks are probably infected. You can try
contacting the manufacturer for a replacement.