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The Audio Return Channel (ARC) does
not work.
• Make sure “Control for HDMI” is set to
“On” in the HDMI Settings menu.
• Make sure that the INPUT MODE for
“TV” is set to “AUTO” (page 81).
The remote control does not function.
• Point the remote control at the remote
sensor on the receiver (page 10).
• Remove any obstacles in the path between
the remote control and the receiver.
• Replace all the batteries in the remote
control with new ones, if they are weak.
• Make sure that the command modes of the
receiver and the remote control are the
same. If the command mode of the
receiver and the remote control are
different, you cannot operate the receiver
with the remote control (page 87).
• Make sure you select the correct input on
the remote control.
• When you operate a programmed non-
Sony equipment, the remote control may
not function properly, depending on the
model and the maker of the equipment.
If the trouble is other than one of the cases
described above and the trouble is not solved
even if you wait for a while, perform either of
the operations below.
• Press ?/1 on the remote control to turn the
receiver off and then on again.
• Hold down ?/1 on the receiver until the
lamp above the button flashes in green to
reboot the receiver.
You can check the status of the receiver by the
message. See the following table to solve the
problem. If any problem persists, consult your
nearest Sony dealer.
PROTECTOR
The receiver is covered and ventilation holes
are blocked. The receiver will automatically
turn off after a few seconds. Remove the
object covering the upper panel of the
receiver and turn on the power again.
SPEAKER SHORTED
Irregular current is output to the speakers
due to a short circuit on the speaker
terminals. The receiver will automatically
turn off after a few seconds. If the protective
device on the receiver is activated due to a
short-circuit problem, turn off the receiver.
Check the connection of the speakers and
turn on the power again.
FAN STOPPED
Check that the ventilation hole on the top of
the receiver are not blocked. Place the
receiver in a location with adequate
ventilation to prevent heat build-up in the
receiver.
“A new software version is available.
Please go to the “Setup” section of the
menu and select “Network Update” to
perform the update.” appears on the TV
screen.
See “Network Update” (page 108) to update
the receiver to a newer software version.
Video cannot be output from this jack.
• If you use the receiver in main zone,
connect the receiver to a TV via an HDMI
cable.
• If you connect the receiver to a TV via a
video cord, set “Playback Resolution” to
“480i/576i” (page 101).
• If you connect the receiver to a TV via a
component video cord, set “Playback
Resolution” to a parameter appropriate to
your TV (page 101).
Remote control
Error messages