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Troubleshooting
If you have any trouble using the AV receiver/AV ampli-
fier, look for a solution in this section. If you can’t
resolve the issue yourself, contact your Onkyo dealer.
Can’t turn on the AV receiver/AV amplifier
• Make sure that the power cord is properly plugged into
the wall outlet.
• Unplug the power cord from the wall outlet, wait five
seconds or more, then plug it in again.
The AV receiver/AV amplifier turns off as soon
as it’s turned on
•
The amp protection circuit has been activated. Remove
the power cord from the wall outlet immediately. Discon-
nect all speaker cables and input sources, and leave the
AV receiver/AV amplifier with its power cord discon-
nected for 1 hour. After that, reconnect the power cord
and set the volume to maximum. If the AV receiver/AV
amplifier stays on, set the volume to minimum, discon-
nect the power cord, and reconnect your speakers and
input sources. If the AV receiver/AV amplifier turns off
when you set the volume to maximum, disconnect the
power cord, and contact your Onkyo dealer.
There’s no sound, or it’s very quiet
• Make sure that the digital input source is selected
properly (page 44).
• Make sure that all audio connecting plugs are pushed
in all the way (page 22).
• Make sure that the inputs and outputs of all compo-
nents are connected properly (page 25-38).
• Make sure that the polarity of the speaker cables is
correct, and that the bare wires are in contact with the
metal part of each speaker terminal (page 18).
• Make sure that the input source is properly selected
(page 54).
• Make sure that the speaker cables are not shorting.
• Check the volume. It can be set to
−∞ dB, −81.5 dB
through +18.0 dB (page 54). The AV receiver/AV
amplifier is designed for home theater enjoyment. It
has a wide volume range, allowing precise adjustment.
•
While a pair of headphones is connected to the PHONES
jack, no sound is output by the speakers (page 56).
• If there’s no sound from a DVD player connected to an
HDMI IN, check the DVD player’s output settings,
and be sure to select a supported audio format.
• Check the digital audio output setting on the con-
nected device. On some game consoles, such as those
that support DVD, the default setting is off.
• With some DVD-Video discs, you need to select an
audio output format from a menu.
• If your turntable uses an MC cartridge, you must con-
nect an MC head amp, or an MC transformer.
• Make sure that none of the connecting cables are bent,
twisted, or damaged.
• Not all listening modes use all speakers (page 69).
• Specify the speaker distances (page 76) and adjust the
individual speaker levels (page 77).
• Make sure that the speaker setup microphone is not
still connected.
• The input signal format is set to PCM or DTS. Set it to
Auto (page 96).
Only the front speakers produce sound
• When the Stereo listening mode is selected, only the
front speakers and subwoofer produce sound.
• In the Mono listening mode, only the front speakers
output sound if the “Output Speaker” setting is set to
“Left/Right” (page 81).
• Check the Speaker Configuration (page 73).
Only the center speaker produces sound
• If you use the Dolby Pro Logic IIx Movie, Dolby Pro
Logic IIx Music, or Dolby Pro Logic IIx Game listen-
ing mode with a mono source, such as an AM radio
station or mono TV program, the sound is concen-
trated in the center speaker.
• In the Mono listening mode, only the front speakers
output sound if the “Output Speaker” setting is set to
“Center” (page 81).
•
Make sure the speakers are configured correctly (page 73).
The surround speakers produce no sound
• When the Stereo or Mono listening mode is selected,
the surround speakers produce no sound.
• Depending on the source and current listening mode,
not much sound may be produced by the surround
speakers. Try selecting another listening mode.
• Make sure the speakers are configured correctly
(page 73).
The onscreen setup menus appear only on a TV that is
connected to the HDMI OUT. If your TV is connected to
the composite video or S-Video MONITOR OUT, or the
COMPONENT VIDEO MONITOR OUT, use the AV
receiver/AV amplifier’s display when changing settings.
Power
Audio
If you can’t resolve the issue yourself, try resetting
the AV receiver/AV amplifier before contacting your
Onkyo dealer.
To reset the AV receiver/AV amplifier to its factory
defaults, turn it on and, while holding down the
[VCR/DVR] button, press the [ON/STANDBY] but-
ton. “Clear” will appear on the display and the AV
receiver/AV amplifier will enter Standby mode.
Note that resetting the AV receiver/AV amplifier will
delete your radio presets and custom settings.