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Return Authorization
Procedure
If you believe there is a problem with your
component, ple&se contact your dealer, dis-
tributor, or the Krell factory to discuss the
problem before you return the component for
repair. To expedite service, you may wish to
complete and e-mail the Service Request
Form in the Service Section of our website
at:
http://www.krellonline.com
To contact the Krell Service De )artment
TEL
203-799-9954
Monday-Friday
9:00 AM to 5:00 PM EST
FAX 203-799-9796
E-MAIL service @ krellonline.com
WEBSITE www.krellonline.com
Home Theater Standard
PRODUCT SERIAL NUMBER
To return this product to Krell, please
follow this procedure so that we may
serve you better:
1. Obtain a Return Authorization Number
(R/A number) and shipping address
from the Krell Service Department.
2. Insure and accept all liability for loss of
or damage to this product during ship-
ment to the Krell factory and prepay all
shipping charges. Please see the
Warranty page in this manual, concern-
ing liability for shipping damage and
shipping charges.
This product may also be hand delivered if
arrangements with the Service Department
have been made in advance. Proof of pur-
chase will be required for warranty valida-
tion at the time of hand delivery.
IMPORTANT
Use the original packaging to ensure safe
transit of this product to the dealer, distribu-
tor, or factor Krell may, at its discretion,
return this product in new packaging and bill
the owner for such packaging if the product
received by Krell was boxed in non-stan-
dard packaging or if the original packaging
was so damaged that it was unusable. If
Krell determines that new packaging is
required, the owner will be notified before
this product is returned.
To purchase additional packaging, please
contact your authorized Krell dealer, distrib-
utor, or the Krell Service Department.
58 Krell Home Theater Standard