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Appendix 56
Problem: When playing an NTSC-DVD the on-
screen menu is distorted.
Cause:
The TV set does not feature automatic
format detection for NTSC, and has
been set manually to NTSC. The K6's
on-screen menus are only generated in
PAL format, so this operation is not
possible.
Remedy:
Use a TV set with automatic PAL /
NTSC format switching, or use the K6's
integral screen.
Problem: No OSD menus (screen stays dark
when a menu is called up)
Cause:
The TV set has no automatic RGB /
CVBS switching, and is configured for
RGB.
Remedy:
Set the TV set to CVBS mode (see also
'Adjustments at the TV set').
Problem: OSD menu black / white only
Cause:
The TV set has no automatic S-Video /
CVBS switching, and is configured for
S-Video.
Remedy:
Set the TV set to CVBS mode (see also
'Adjustments at the TV set').
Problem: Picture from an external source de-
vice correct, but no sound audible
through the K6.
Cause 1:
No sound connection between source
device and K6.
Remedy:
Complete the sound connection (ana-
logue or digital depending on mode);
see section entitled 'Setting up, using
the K6 for the first time'.
Cause 2:
No sound input, or the wrong sound
input, has been assigned to the video
input in the 'Inputs Menu'.
Remedy:
Check the sound input to which the
source device is connected. Call up the
'Inputs Menu' and carry out the correct
assignment.
Cause 3:
The loudspeakers are switched off.
Remedy:
Switch on the speakers using the
button.
Problems in DVD / CD mode:
Problem: The disc does not play after the
drawer is closed.
Cause 1:
Disc not correctly inserted.
Remedy:
Insert disc centrally, printed face up.
Cause 2:
Disc dirty.
Remedy:
Carefully wipe disc with a soft cloth,
working from the center to the edge.
Insert and try again.
Cause 3:
Disc damaged in Table of Contents
area (TOC).
Remedy:
Disc is unusable.
Cause 4:
Device has cooled down severely (e.g.
after being transported), and conden-
sation has formed on the laser pick-up
optics.
Remedy:
Leave the unit in a warm, well venti-
lated place for about 1 hour to warm up.
Problem: Disc stops playing or 'skips'.
Cause:
Disc is dirty or damaged.
Remedy:
Clean the disc. Damage cannot be
repaired.
Problem: Black / white or distorted image
when playing a DVD or VCD.
Cause:
The TV set is not set to the same video
norm (PAL / NTSC) as the disc, or
cannot process its video norm.
Remedy:
Use a multi-norm TV set. These units
switch to the current video norm auto-
matically, or can be switched manually.
Problem: Distorted picture.
Cause:
The disc is soiled, e.g. by finger marks.
Remedy:
Clean disc with a soft cloth, wiping in
straight lines from center to edge.
Problem: The device does not return to the
start screen after removing the disc.
Cause:
The program may be waiting for inser-
tion of a further disc.
Remedy:
Insert next disc.