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Solutions to Some Common Symptoms 3-7
Chapter 3: Problem Solving
■ If your computer has a power-management feature, disable it (see the
manual that came with your computer).
■ Run SCANDISK.EXE and DEFRAG.EXE periodically on your hard
drive (see your Windows manual for more information). These
programs improve access times to the hard drive, which will help
improve system performance while writing to and reading from the
CD-Writer Plus drive.
■ A small number of older hard drives are designed with a built-in
interrupt loop that may cause a buffer underrun. If you are unable to
resolve buffer underruns by any other means, contact your hard drive
manufacturer to find out if this is the case for your hard drive.
Known compatibility problems.
■ Check the Readme file that came with the CD-Writer Plus drive for
additional information.
■ Check the web site listed on page B-5 for the most recent information.
Checking for resource conflicts.
In rare cases, your computer’s IDE controller may be having a resource
conflict where another device is trying to use the IDE controller’s I/O
base address or interrupt request channel (IRQ). To check for this type of
conflict:
■ In Windows 95, right-click on the My Computer icon, select
Properties, select the Device Manager tab, and double-click on CD-
ROM, if the list is not already expanded. A yellow exclamation mark
over the controller’s icon confirms that the controller has the same or
conflicting settings as another device installed on your system.
Resolve this conflict by assigning a unique IRQ and I/O base address
to the other device.
■ In Windows NT, if this type of conflict is present, you will see an error
message when you start up Windows NT. Follow the directions in the
error message box.