HP (Hewlett-Packard) C4392-90100 CD Player User Manual


 
1-36 If You Have Problems
The CD-Writer Plus drive doesn’t show up in My Computer or
Explorer.
If you cannot find the CD-Writer Plus drive in Explorer, restart your
computer, or shut it down and then turn it on again.
Is the CD-Writer Plus drive receiving power? (Test this by opening and
closing the tray by pressing the eject button on the front of the drive.)
Turn off and unplug your computer.
Double-check each connector along the data cable. The connectors
are inserted properly when all pins are covered and the colored stripe
on the side of the data cable lines up with PIN-1 of each connector.
If you are sharing the IDE data cable between the CD-Writer Plus
drive and another device, did you change the data-cable (middle/end)
connector attached to the device that was already inside your
computer? Did you follow the Install Recommendation Printout’s
instructions for the jumper setting on page 1-4 (installation in an
empty drive bay) or page 1-21 (CD-ROM replacement)?
If you switched the data cable connector on the other device, change
it back to the original position. A device attached to the end
connector of the data cable to begin with, should be attached to the
end connector after installing the new drive. If it was originally
attached to the middle connector, it should remain attached to the
middle connector. The other device may be jumpered to Cable-select
rather than Master or Slave. If this is true, the location of the data-
cable connector (middle/end) is very important.
Not sure which drive letter was assigned to the CD-Writer
Plus?
The CD-Writer Plus drive will have a drive icon just like a CD-ROM drive
icon. You can determine which icon is your CD-ROM drive and which
icon is your CD-Writer Plus drive by double-clicking on the My
Computer icon, right-clicking on the CD drive’s icon, and selecting
Eject. The tray of the selected drive will open.
The device that is sharing the IDE data cable with my CD-
Writer Plus drive doesn’t show up in Explorer or doesn’t work
any more.
Turn off and unplug your computer.
Make sure that the power cables are securely attached to both devices.