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3-4 Solutions to Some Common Symptoms
■ If you copied wave files from the hard drive to a CD, try listening to
the wave files on your hard drive to see if they sounded poor before
copying them to CD. (You can use the Media Player program found
under Multimedia in Windows’ Accessories.)
Video is choppy.
This can result from the same situations that cause buffer underruns
(explained on page 3-6) or can happen if your video card is slow. Try the
following:
■ Try the solutions for buffer underruns (page 3-6).
■ Reduce the size of the video window and close any other programs
that are running.
■ If the previous suggestions don’t work you may want to consider
upgrading your video card.
Unable to see a second session reading from a CD-ROM drive.
■ Eject the CD and reinsert it.
■ Refresh the screen. To do this select the My Computer icon in
Windows Explorer and press F5.
■ CD-RW (ReWritable) discs can only be used in CD-ReWritable drives
or newer MultiRead CD-ROMs.
■ If you are trying to read your CD from Windows 3.x: Multi-session CDs
created with Direct CD cannot be read in DOS or Windows 3.x. If
your multi-session CD was created using some other program, verify
that you are using version 2.23 of the MSCDEX.EXE file. First, restart
your computer and when you see “Starting MS-DOS...” appear on
your monitor, press F8. Each line in your CONFIG.SYS and
AUTOEXEC.BAT file will load one at a time. Press “Y” until you see a
line containing “MSCDEX.EXE”. Then press “Y” and the version
number of your MSCDEX file will display. The number must be 2.23
or greater. Call Microsoft for an updated file if you need it.
■ See if the CD-Writer Plus drive or other CD-ROM drives can read the
CD. If so, the problem is probably with the CD-ROM drive. Contact
the manufacturer of this drive for updated drivers.
Applications cannot locate the CD in the CD-Writer Plus drive.
Some programs (CD-ROM games, etc.) look only for the first logical drive
letter assigned to a CD-ROM drive or CD-Writer Plus drive. For example,
if your CD-ROM drive is assigned drive D:\ and the CD-Writer Plus drive