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Before You Call HP B-3
Appendix B: Customer
Support
Computer brand and model
The computer brand appears on the front of your computer and in the
documentation that came with your computer. Example: Dell Dimension
XP-90.
Operating system and amount of RAM installed
In Windows 95, from the Start menu on the task bar, select Settings/
Control Panel. Double-click on System. Select the General tab. Write
down the version number and the amount of memory installed; for
example: 4.00.950 and 16 MB RAM.
In Windows NT (while signed on as Administrator), from the Start menu
on the task bar, select Programs/Administrative Tools (Common)/
Windows NT Diagnostics. Select the Version tab and write down the
version number and service pack number; for example: 4.00.1381 and
Service Pack 2. Then select the Memory tab and write down the amount
of memory listed under Physical Memory - Total; for example: 16 MB
RAM.
Other CD-ROM drives
Your computer may have come with an internal CD-ROM or you may
have purchased a CD-ROM drive. Check the documentation that came
with your computer or CD-ROM drive. Example: Mitsumi 4x CD-ROM
Sound board
Your computer may have come with a sound board and speakers or you
may have purchased them separately. Check the documentation that
came with your computer or sound board. Example: Sound Blaster
IDE controller settings
1. Insert the CD labeled “Software Disc 1” into your CD-ROM drive.
2.
Click the Start button on the task bar, select Run,
type D:\ASSIST /S (where D: is your CD-ROM’s drive letter)
and click on OK.
3. Print the results. You will have a list of technical information about
each IDE controller in your system and each device attached.
Other IDE devices
Any devices attached to IDE controllers in your computer system, such as
a CD-ROM drive, hard drive, tape drive, and so on. Example: HP Colorado
5GB