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HP Customer Support B-5
Appendix B: Customer
Support
HP Customer Support
If you need help with your CD-Writer Plus drive, your local reseller has the latest
information regarding HP products and services and can provide support under HP's
comprehensive menu of reseller services. If your reseller is not able to help, you can
obtain support from HP directly either through free 24-hours/day interactive electronic
services or by telephone (free during warranty). To get help with the software that came
with CD-Writer Plus, call the appropriate number listed below (free during warranty).
America Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Keyword: hpstor
CompuServe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Go HPSYS
World Wide Web . . . . . . . . . . . . . . . . . www.hp.com/isgsupport/cdplus
Bulletin board site (8,N,1,F, 1200-28.8K baud)
Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . +31 (0)495 546909
Asia/Pacific
Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (03) 9890 0276
Korea. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hitel: (02) 762-0228
Access: Go HPK
Chollian: (02) 220-2001
New Zealand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (09) 356 6642
Taiwan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (02)9233233
First Name: HP
Last Name: BBS
HPFirst Faxback Service
Simply dial the fax number from a touch-tone phone or Group 3 fax machine and
follow the voice prompts to select the index of available support and product
information documents.
USA and Canada . . . . . . . . . . . . . . . . . . . 800-368-9673 or 970-635-1510
Europe
Austria (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0660 8128
Belgium (free line)
- Dutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0800 11906
- French . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0800 17043
Denmark (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .800 10453
Finland (free line). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9800 13134
France (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .05 905900
Germany (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . 0130 810 061
Italy (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1678 59020
Netherlands (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . 06 022 2420
Norway (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .800 11319
Spain (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .900 993123
Sweden (free line). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .020 795743
Switzerland (free line)
- French . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155 1526
- German . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155 1527
United Kingdom (free line) . . . . . . . . . . . . . . . . . . . . . .0800 960271
Other locations in Europe (toll line) . . . . . . . . . .+31 (0)20 681 5792