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Problem Possible cause Solution
Time not shown in standby mode Time not acquired Set to major channel e.g. ZDF for
approx.30 seconds
Receiver cannot be operated Unit blocked > Press and hold On/standby key
on unit or remote control for
approx. 5 seconds.
Unit cannot be switched on or
operated
Unit blocked Perform Flash reset: Note!
All personal settings will be lost.
> Pull out mains plug.
> Press and hold Standby and
Programme up keys on the
unit simultaneously.
> Keeping the Standby and
Programme up keys held in,
put mains plug back in.
> Hold keys in for approx.
5 seconds and then let them
go. The message “AutoInstall”
appears in the display.
USB device not recognised USB device is formatted in the
wrong file system
Format USB device in FAT32 file
system
No more hard drive recordings are
possible
Hard drive is full Delete existing recording(s)
Deleting hard drive recordings not
possible
Damaged hard drive file system Check hard drive (Point 8.3.5)
Second encrypted programme
cannot be viewed.
The two programmes selected are
not located on the same transponder
Select two programmes located on
the same transponder
CI dual decoding is not switched on Switch on dual decoding
(see Point 6.5.3)
The CI module is not compatible with
“Dual Decrypt”
Use a module with “Dual<Decrypt”
compatibility
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