Filter
Top Products
13 Troubleshooting guide
Problem Possible cause Solution
Various programmes not shown in
the programme list
Wrong programme list selected Select different programme list (see
Point 7.2.3.1)
Sound OK, no TV picture Radio mode switched on Switch to TV mode
Programmes such as DSF and Tele
5 show occasional interference
Interference from DECT cordless
telephones
Increase distance between base
station and receiver
Receiver cannot be operated Defective data stream --> unit
blocked
Pull out mains plug for approx.
5 seconds, then switch the unit back
on
Remote control not working Batteries are spent Replace batteries
Wrong remote control code set Set correct remote control code
(Point 6.2.3)
Intermittent appearance of square
blocks in the picture. Occasionally
switches to freeze frame, no sound.
Screen intermittently black with “No
signal” message
Heavy rain or snow Remove snow from dish
Antenna incorrectly adjusted Readjust antenna
Dish at reception location is too
small
Use larger antenna
Obstruction between dish and
satellite (e.g. a tree)
Install dish with unobstructed line of
sight
No picture, no sound, display on Short circuit in LNB connection Switch unit off, fix short circuit,
switch unit on again
Defective or missing cable
connection
Check all cable connections
Defective LNB Replace LNB
Wrong external unit selected on the
receiver
Correct setting
(see Point 6.4)
Antenna incorrectly adjusted Readjust antenna
No picture, no sound, no display No mains power Check mains cable and plug
No reception for programmes that
were functioning well previously
Antenna defective or misadjusted Check antenna
Programme being transmitted on
a different transponder
Perform scan
(see Point 9.4)
Programme no longer being
broadcast
None
Antenna cannot be rotated Motor not compatible with
DiSEqC 1.2
Use suitable motor
90
13