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DIRECTV SYSTEM FROM HUGHES NETWORK SYSTEMS - OWNER’S MANUAL
Q I’m getting a message to call some extension. Why?
A There are many different reasons for this. If you want to watch the channel that is displaying
the message, call the service provider for assistance. For channels below 900, call DIRECTV
at 1-800-DIRECTV (347-3288). For channels in the 900s, call USSB at 1-800-204-USSB
(8772).
Q Why don’t I have an on-screen offer to purchase pay per view programs?
A There are three possibilities; your digital satellite receiver must be connected to a phone line
and it is not, or your service provider doesn’t realize that your phone line is connected, or
your service provider has disabled your ability to make on-screen purchases. Call your service
provider, at either 1-800-DIRECTV (347-3288) or 1-800-204-USSB (8772), for assistance.
Q Can I receive my local TV programs through my digital satellite receiver?
A To receive local programming you will need either a traditional antenna (i.e. roof mounted,
attic mounted or rabbit ears) or “lifeline” cable TV. Connect this signal to the IN FROM
ANTENNA on the back of your digital satellite receiver. Use the key to switch
between satellite programming and local programming provided on the OUT TO TV
connector.
Q If I have questions about my DIRECTV System or need to have it serviced, who should I
call?
A For issues regarding your equipment, contact us directly at 1-800-274-8995. If you would
like, call your dealer first. They are most familiar with your installation and needs. Also, they
are likely to be local to you.
If you need assistance with your subscription, such as adding channels, contact the service
provider. For channels below 900, call DIRECTV at 1-800-DIRECTV (347-3288). For
channels in the 900s, call USSB at 1-800-204-USSB (8772).
Q I think I set an event to record on my VCR, but when I played the tape back nothing was
there. What could be wrong?
A There are several possible reasons for this. First, check that the VCR was programmed
correctly and left turned off and the input matches the output from your digital satellite
receiver. Confirm that you were authorized to tape the chosen program.
Q I picked up my telephone and it was making a hissing and squealing sound. Why?
A Your digital satellite receiver was reporting any pay per view activity that may have occurred
to the service providers. This happens very rarely and lasts for only a minute or so.
Q What if my question isn’t listed here?
A Call your dealer or the Customer Care Center at 1-800-274-8995. We will do our very best to
answer your questions.