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AXIS Q7401 - Troubleshooting
For further assistance, please contact your reseller or see the support pages on the Axis website at www.axis.com/techsup
Volume settings incorrect The volume of the microphone is either too high or too low. Change the volume for the micro-
phone in the toolbar on the Live View page.
Poor audio quality
CPU overloaded Reduce the number of listeners and viewers and decrease the image resolution and compres-
sion.
Unsynchronized audio and video It is recommended that the encoder's time setting is synchronized with an NTP Server. This is
enabled under System Options > Date & Time.
Distorted audio Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings. Select Microphone for a connected external microphone. Select Line for a connected
line in source.