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AXIS Q7401 - Troubleshooting
5. Reinstall the encoder, referring to the installation guide.
If the emergency recovery procedure does not get the encoder up and running again, please contact Axis support at
www.axis.com/techsup/
Axis Support
If you contact Axis support, please help us to help you solve your problems by providing the server report, the log file and a
detailed description of the problem.
Server Report - go to Setup
> System Options > Support > Support Overview. The server report contains important
information about the server and its software, as well as a list of the current parameters.
The Log
file is available from Setup > System Options > Support > Logs & Reports. The Log file records events in the unit
since the last system restart and can be a useful diagnostic tool when troubleshooting.