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Projector
Power light
Projector
Service light
ACP light Ready light
Projected
image
Touch and
pen control
Status and related
troubleshooting
Normal operating statuses
Solidgreen Off Solidgreen Solidgreen Correct Fullcontrol Thesystem isoperatingnormally.
If imageorsoundissuesoccur, see
theremainingsectionsof thischapter
fortroubleshootinginformation.
Flashinggreen Off Flashinggreen Off None None Thesystemis startingup.
Solidamber Off Solidamber Off None None Thesystemis inStandby mode.
Flashing
amber
Off Flashing
amber
Off None None Thesystemis enteringStandby
mode.
Solidgreen Off Solidgreen Solidamber N/A None Theinteractivewhiteboard’s
controllermoduleisstartingup.
If this process takes longerthan10
seconds, seeResolvingcontroller
moduleissues onpage62.
Solidgreen Off Solidgreen Flashing
amber
N/A N/A Theinteractivewhiteboard’s
controllermoduleisreadytoreceivea
firmwareupdateorisapplyinga
firmwareupdate.
If theReady light flashesamberbut
nofirmwareupdateappears onthe
screen, seeResolvingcontroller
moduleissues onpage62.
Error statuses
Solidgreen Off Solidgreen Solidgreen Incorrect Fullcontrol There’sanissuewiththeprojected
image.
SeeResolvingimageissues onpage
65.
Solidgreen Off Solidgreen Solidgreen Correct None There’sanissuewiththeinteractive
whiteboard.
SeeResolvingoperationissues on
thenext page.
Solidgreen Off Solidgreen Flashinggreen Correct Touchonly SMARTProductDriversisn’t
installedorrunningcorrectly onthe
connectedcomputer.
Solidgreen Off Solidgreen Off
OR
Solidred
N/A None There’sanissuewiththeconnections
betweentheinteractivewhiteboard
andtheothercomponents of the
system.
SeeResolvingconnectionissues on
thenext page.
Solidgreen Off Off Off
OR
Solidred
N/A N/A TheACPisn’t receivingpower.
SeeResolvingACPissues onpage
69.
Solidamber Flashingred N/A N/A None N/A There’sanissuewiththeprojector
lamp.
SeeThe“LampFailure”message
appears onpage64.
Off Flashingred Solidamber Off None None Theprojector’soperatingtemperature
has beenexceeded.
SeeThe“ProjectorOverheated”,“Fan
Failure”or“ColorWheelFailure”
messageappears onpage63.
C HA PTER 7
Troubleshootingyour interactivewhiteboardsystem
60