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Problem: I’m not seeing a mouse cursor, and I can’t open any menus!
Solution: The OutputDevice probably needs to be changed. Press the “0” (zero) key on
the remote control to swap primary output between the composite and VGA outputs.
See “Video / Audio Setup Menu” on page 56 for more information.
Problem: I’m not getting a picture on my TV or monitor!
Solution: There are a couple of things that could be going on. Here are a couple of
theories:
• If you’ve connected the DVR to a TV via the VIDEO OUT port, ensure that the
composite video cable (BNC to RCA) connects the MAIN VIDEO OUT on the DVR to a
VIDEO IN on your television. Check that the TV is set to the right channel (AV, Channel
0, Video, Composite). Try using a dierent video input on the television. Try using a
dierent cable. If all else fails, it’s time for a dierent TV!
Problem: My DVR does not switch on.
Solution: Make sure you have plugged in the power supply (12V) to the DVR and into the
wall socket. Carefully check the integrity of the connections. Try another power socket.
Problem: My display is showing “NO HARD DISK” when I press record.
Solution: If you have recently changed the hard drive in your DVR unit make sure it is
plugged in properly; otherwise the hard drive may be faulty. Try connecting another
(working) hard drive to the DVR; if this still doesn’t work then the DVR maybe faulty. We
suggest calling Swann Technical Support. The contact information is on the rear cover of
this booklet.
Problem: I am not getting pictures from my cameras on any of my displays.
Solution: Make sure the cameras are connected properly to the DVR and their power
supplies (usually about 12V, but some cameras have dierent requirements - particularly
when one power supply is used for multiple cameras). Check that the cables are not the
bits at fault by connecting the cameras directly to the DVR or to a TV (if you have the
proper adapters).
Problem: One of the displays is not showing on my screen.
Solution: Make sure all cameras are set to ON in CAMERA SETUP. Check the integrity
of your cables and connections. Check the power supply to the camera. Try attaching
another channel to the questionable input.
Problem: I cannot login to my DVR remotely using the Internet Explorer browser.
Solution: Make sure you have congured the IP, ActiveX and USER SETUP correctly.
Remember the user password may be dierent to the admin password. The admin
password is used to login to the DVR remotely.
Problem: I cannot copy les o the DVR.
Solution: Make sure the DVR is connected to a USB ash drive, and that the USB ash
drive is formatted to have a FAT32 le system. Some ash drives are not compatible with
the DVR (these are rare) because they use an uncommon USB device class - in these cases,
try using a dierent USB ash drive.
Troubleshooting