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RQT9483
Troubleshooting guide
Sound Page
Card
USB
iPod operation
Radio
No sound.
Low volume.
Distorted sound.
Cannot hear the desired audio
type.
≥Turn the volume up.
≥Turn the muting off.
≥Check connections to speakers and other equipment.
≥Select the corresponding source.
≥Press [AUDIO] to select the audio.
≥Ensure the speaker settings for your speakers are correct.
≥To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to
“On” in the Setup menu.
≥When “BD-Video Secondary Audio” is set to “On”, Dolby Digital Plus, Dolby TrueHD, and
DTS-HD are converted to 48 kHz Dolby Digital or DTS Digital Surround and output. LPCM
7.1 channel audio is converted to 5.1 channel audio. In this case, set the “BD-Video
Secondary Audio” to “Off”.
≥Audio may not be heard when more than 2 devices are connected with HDMI cables.
Reduce the number of connected devices.
≥Re-master will not work when the bitstream signal is output from the HDMI AV OUT terminal.
≥Depending on the connected equipment, the sound may be distorted if this unit is connected
with an HDMI cable.
≥The multi-channel audio from a device connected to the TV is not output in it’s original
multi-channel form.
–If the device has an optical audio output terminal, connect the device to this unit’s
“OPTICAL 2(STB)” terminal.
≥[DivX] Audio may not be output depending on how files were created.
19
19
9 – 12
17
20
42
40
39
—
37
—
12, 28
—
Humming is heard during play. ≥An AC mains lead or fluorescent light is near this unit. Keep other appliances and cables
away from this unit.
—
No surround sound. ≥Press [SURROUND] to select a surround effect. 18
Cannot switch audio. ≥There are discs for which audio cannot be changed because of how the disc was created.
≥When audio is output from the HDMI AV OUT terminal, you cannot switch the audio if “Dolby
D/Dolby D +/Dolby TrueHD” or “DTS/DTS-HD” is set to “Bitstream”. Set “Dolby D/Dolby D +/
Dolby TrueHD” or “DTS/DTS-HD” to “PCM”.
—
39
No sound from the TV ≥Press [EXT-IN] to select the corresponding source. 17
The capacity of the SD card
decreased.
≥When a BD-Video that supports the BD-Live is used, and an SD card is in the slot, data may
be written to the SD card. Erase the data by using “BD-Video Data Erase”, format the card or
use a new card.
22
Music on an SD card cannot be
played.
≥Data that can be played from an SD card are AVCHD, MPEG2 and JPEG data. 45
The contents of the card
cannot be read.
≥The card is not compatible or the contents on the card may be damaged.
≥Turn off and then turn on the unit again.
45
—
The contents of the USB device
cannot be read.
≥Remove the USB device from the USB port and then insert again. If this does not solve the
problem, turn off and turn on the unit again.
≥Check that the USB device is inserted correctly.
≥The format of the USB device or of its contents is not compatible with the unit. (The contents
on the USB device may be damaged.)
≥The USB device contains a folder structure and/or file extensions that are not compatible with
this unit.
≥Turn off and then turn on the unit again.
≥USB memories connected using a USB extension cable or a USB hub may not be
recognized by this unit.
≥Some USB devices cannot be used with this unit.
≥If inserted during playback the USB device may not be recognized by this unit.
—
19
45
47
—
—
45
—
USB device cannot be
operated.
≥Turn the power of this unit off once, and turn it back on
.
—
Cannot charge or operate. ≥Check that the iPod is connected firmly.
≥The battery of the iPod is depleted. Charge the iPod, and then operate again.
31
—
Cannot display iPod videos/
photos on the TV.
≥Make sure that TV is connected to the VIDEO OUT terminal on this unit.
≥Operate the iPod menu to make the appropriate video/photo output settings for your TV.
(Refer to operating instructions for your iPod.)
10
—
The TV input channel
unintentionally changes to
HDMI input.
≥When the main unit is connected with an
“
HDAVI Control
” compatible TV and VIDEO IN is
selected for iPod video or photo playback, the TV input channel will automatically change to
the HDMI input channel when [START] is pressed.
–Re-select the TV’s VIDEO IN input channel.
—
Distorted sound or noise is
heard. “ST” flickers or does not
light.
≥Adjust the position of the FM or AM antenna.
≥Use an outdoor antenna.
—
12
A beat sound is heard. ≥Turn the TV off or move it away from the unit. —
A low hum is heard during AM
broadcasts.
≥Separate the antenna from other cables.
—
Reference
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