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PRODUCT MANUAL 433689-01
CHAPTER 4 TROUBLESHOOTING
Check that the SCSI controller and the most recent drivers available for
it are installed according to the manufacturer’s instructions.
Check that the SCSI controller is fully seated in its slot. You can also try
2. Make sure the tape drive is installed properly on the bus, described in
Chapter 2. In particular, check the following:
Is the tape drive set to a unique SCSI ID?
Is a terminator installed at the physical end of the SCSI bus? Try another
terminator.
Is there a broken cable or defective connector? Try another, known-good
cable.
Is the cable correctly oriented and firmly seated on the tape drive
connector?
3. Check that the tape drive is powered-on and that its LEDs are not
indicating an error state. See Ta bl e 3-1 o n p ag e 20 for a complete list of LED
states.
4. Reboot your system.
5. Try using VXATool to communicate with the tape drive. Before running
VXATool, stop all services for your backup application. If VXATool can
detect and communicate with the tape drive, but your backup application
cannot, contact the application provider for software support.
6. Verify that the tape drive is supported by your operating system and
backup application. Refer to “Integrating the Tape Drive” on page 18 for
details on how to confirm this information.
A SERVICE NOTIFICATION LED CODE APPEARS
If one of the Service Notification LED codes appears (see Tab le 3-1 on pa ge 20),
refer to Tab le 4- 1 for error recovery procedures.
Table 4-1 Service Notification error recovery procedures
Service Notification Suggested Recovery Procedure
Cleaning Required Clean the tape drive. See page 23 for cleaning instructions; LED 2 flashes amber
when the tape drive needs to be cleaned. Use only an Tandberg Data approved
VXAtape Cleaning Cartridge.
Cleaning Tape used
up
Discard the cartridge and use a new cleaning cartridge. Do not rewind and reuse
the material in a cleaning cartridge. Reuse may redistribute contaminants
previously removed from the tape path.