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PRODUCT MANUAL 433689-01
CHAPTER 4 TROUBLESHOOTING
On power-up, observe the tape drive’s LED code sequence. If the LEDs do
not illuminate, check the power supply and power cable connection. If the
tape drive is installed internally in a server, try connecting a different power
cable to the tape drive.
If power to the tape drive was interrupted when you originally attempted
to load a cartridge, the tape drive detects the tape when its power is
restored and then rewinds the tape. If this is the case, press the eject button,
remove the cartridge, and begin the session again.
6. Push the cartridge straight into the tape drive. If the cartridge is inserted or
pushed at an angle, you will feel resistance and will not be able to load the
cartridge.
7. Check to see if all four LEDs are flashing (LED 1 is green, LED 2 is amber,
LED 3 is orange, LED 4 is green), indicating that the tape drive is in Boot
Block Mode.
If a firmware upgrade was interrupted or did not complete successfully, the
tape drive powers on in Boot Block Mode. Reload the firmware as described
in “Upgrading Firmware” on page 36. The tape drive will not accept a
cartridge until the firmware is successfully reloaded.
LED 4 IS FLASHING ORANGE
If LED 4 is flashing orange, the tape drive is over temperature and must cool
down before operations can continue. Do the following:
1. Wait for the tape drive to cool.
When the tape drive cools down, LED 4 turns off. Do not attempt to load a
cartridge or perform any operations during this time. If there is a tape
loaded in the tape drive, press the eject button to unload the tape and move
it to a cooler environment.
2. If necessary, power cycle the tape drive.
If the tape drive does not cool down on its own, power down the tape drive.
Wait a few minutes, then turn the tape drive back on. If LED 4 is still orange
after power-up, the tape drive may be in an environment that is too hot.
If the tape drive is an internal model, check that the ventilation fan on
the back of the tape drive is not obstructed and that the tape drive is not
located near devices that are emitting excessive heat.
If the tape drive is an external model, check that the ambient
temperature is within the specifications noted in Tabl e 7-16 o n pag e 58.
If the temperature is within the specifications, the enclosure’s fan may
not be working properly and you should return the tape drive for
service (see page 35).