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OCTOBER 2006 VXA-320 TAPE DRIVE
25
RESOLVING PROBLEMS
4
TROUBLESHOOTING
This chapter describes problems that you might encounter while operating the
VXA-320 tape drive and provides suggestions for resolving the problems.
Note: The Support section of the Tandberg Data web site, www.tandberg.com,
also provides helpful troubleshooting tips.
RESOLVING PROBLEMS
TAPE DRIVE WILL NOT ACCEPT A CARTRIDGE
If the tape drive does not accept a cartridge when you insert it into the tape
drive door, do the following:
1. Determine if there’s already a cartridge loaded.
Press the eject button; there may be a cartridge already loaded in the tape
drive.
2. Make sure you are using VXATape cartridges with either VXA-2 or VXA-320
(VXA-3) format.
If the cartridge you are attempting to load is not a VXATape cartridge, the
tape drive automatically ejects it.
If the cartridge contains data written in VXA-1 format, the tape drive
automatically ejects it. The front panel LEDs indicate an unrecoverable
error (LEDs 1 and 3 are amber, LEDs 2 and 4 are off).
3. Check that the tape drive is powered on and that it is not indicating an error
state on its LEDs. Refer to Tabl e 3-1 on pa ge 20 for a complete list of LED
states.
4. Check to see if LED 4 is flashing orange, indicating that the tape drive is
over-temperature (see “LED 4 is Flashing Orange” on page 26).
5. Power cycle the tape drive.
Power down the tape drive. Wait 10 seconds, then turn the tape drive back
on.