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OCTOBER 2006 VXA-320 TAPE DRIVE
27
RESOLVING PROBLEMS
TAPE DRIVE WILL NOT EJECT A CARTRIDGE
If the tape drive does not eject a cartridge when you press the eject button, do
the following:
1. Use your backup application to eject the cartridge.
To protect against accidental tape ejection during a backup or restore
operation, many applications prevent using the tape drive’s eject button for
media removal.
2. If you cannot eject the cartridge through the application, use VXATool to
unload the cartridge. Refer to the readme file or on-line help available with
VXATool for instructions.
3. Reset the tape drive. Press and hold the unload button for at least 10
seconds, then release the button. This clears any error, ejects any cartridge
that is in the tape drive (unless a hardware error occurred), and resets the
tape drive.
Note: If the tape drive contains a cartridge, the tape drive rewinds the tape
to the beginning before ejecting the cartridge. The time required to
complete the rewind depends on what size cartridge you are using
and if the tape was positioned near the end.
4. Power cycle the tape drive.
Power down the tape drive. Wait 10 seconds, then turn the tape drive back
on. Depending on what function the tape drive was performing before the
reset, the tape drive may automatically start a lengthy format recovery
process, which involves reading the data to determine where the end of
data is located. This may take as long as 2 to 3 hours. Wait for the format
recovery to complete.
5. If the cartridge appears to be stuck in the tape drive, return the tape drive
for service.
If you still cannot eject the cartridge, you may need to return the tape drive
for repair with the cartridge in place.
TAPE DRIVE IS NOT DETECTED BY THE OPERATING SYSTEM OR BACKUP
A
PPLICATION
If the tape drive powers up, loads and unloads cartridges, but is not
recognized by the operating system or backup application, do the following:
1. Check the SCSI host bus adapter installation.
Confirm that the tape drive is connected to an LVD SCSI controller. Do
not connect the tape drive to a RADI or RAID-enabled controller or to an
HVD controller.