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90
GB
(When letters/numbers appear in the
display)
When the self-diagnosis function is activated to
prevent the system from malfunctioning, a
5-character service number (e.g. C 13 50) with a
combination of a letter and 4 digits appears in
the on-screen display and the front panel
display. In this case, check the following table.
One of the following messages may appear or
flash in the front panel display during operation.
Disc
Cannot Play
• A disc that cannot be played back was inserted.
• A DVD VIDEO with unsupported region code
was inserted.
No Disc
There is no disc on the disc tray.
Push STOP!
You have pressed the buttons whose operation is
only possible when playback is stopped.
Reading
The system is reading information of the disc. Some
buttons are not available.
Please Wait
The system is doing initialization process.
Data Error
• The MP3 audio track, JPEG image file and DivX
video file you want to play back is damaged.
• The MP3 audio track does not conform to MPEG
1 Audio Layer 3 format.
• The JPEG image file does not conform to DCF
format.
• The DivX video file does not conform to DivX
Certified profiles.
• The MP3 audio track has the extension “.MP3”
but it is not in MP3 format.
• The JPEG image file has the extension “.JPG” or
“.JPEG” but it is not in JPEG format.
• The DivX video file has the extension “.AVI” or
“.DIVX” but it is not in DivX format.
PASSWORD
Custom Parental Control or Parental Control is set.
Self-diagnosis function
First 3
characters of
the service
number
Cause and corrective action
C 13 The disc is dirty.
t Clean the disc with a soft cloth
(page 93).
C 31 The disc is not inserted correctly.
t Restart the system, then
re-insert the disc correctly.
E XX
(XX is a number)
To prevent a malfunction, the
system has performed the self-
diagnosis function.
t Contact your nearest Sony
dealer or local authorized
Sony service facility and give
the 5-character service
number.
Example: E 61 10
Messages