Filter
Top Products
Page 45
Problem Solution
The caller cannot
hear me.
Check the handset screen to make sure the call is not
muted.
If you are using the headset, make sure you have
transferred the call to the headset. See “Switching
calls between handset, headset, and speakerphone”
on page 10 for instructions.
Make sure the headset microphone is pointed toward
your mouth for optimal audio performance.
I am having
trouble hearing
the caller.
If you experience low volume on the headset, increase
the volume of the headset. See “Adjusting call volume
using your headset” on page 14 for instructions.
If volume is low on the handset, increase the volume of
the handset. See “Adjusting call volume” on page 10
for instructions.
There is
static and/or
interference on
the call.
Your handset might be out of range of the base. Move
the handset closer to the base. The maximum handset-
to-base range is 300 feet in optimal conditions. The
range depends on environmental conditions.
Your headset might be out of range of the handset.
Move the headset closer to the handset. The maximum
headset-to-handset range is up to 33 feet. If you move
beyond the range of the headset, the call will drop.
If the base is in close proximity of microwaves, ovens,
TVs, and any electrical appliances, try moving it away
from those devices.
If you have DSL on the same phone line, be sure that
you are using a DSL filter between the base and the
telephone jack. You may obtain a DSL filter from your
DSL service provider.