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Chapter 6: Troubleshooting
www.gateway.com
■ Make sure that your computer has an IP address assigned to it. To check,
open Media Server, then click the
About tab.
■ Make sure that you do not have a software firewall activated, such as
Norton Antivirus or the Windows XP firewall.
When I try to set up a network connection at the player, I get the
message “No Network Card. Please insert a supported card and
restart.”
■ Make sure that the network PC Card is installed correctly. For more
information, see “Installing the network card” on page 17.
■ Make sure that the PC Card you are using is a supported card. View a list
of supported PC Cards at support.gateway.com
.
The DVD player searches for a computer, but cannot find one.
■ Make sure that the network PC Card is installed correctly. For more
information, see “Installing the network card” on page 17.
■ Make sure that Gateway D5 Streaming Media Server is running on the
computer.
■ Turn the DVD player off, then turn it back on again.
■ Restart the computer.
No songs are found when I try to import the files into Media Server.
■ Open music files in a media player program such as Windows Media Player,
then import music files into the Gateway D5 Streaming Media Server
program using the appropriate plugin. For more information, see
“Importing media using plugins” on page 57.
A song starts playing, then it stops for no reason.
■ Try to play the song again. If the song still does not start, make sure that
your network connection is working.
■ If your network uses a wireless access point, restart the access point, then
restart the switch or router.
Media Server cannot find music files that I know are there.
■ Make sure that Media Server is installed and running on the computer that
has the music files.
■ Make sure that the songs are supported formats (MP3 and WMA).