Incorrect printer output
The following table lists common printer output problems and suggested solutions for
resolving them.
Incorrect printer output
Issue Cause Solution
The font h
as not been correctly
selected in the software
application.
Re-selec
t the font in the
software application.
The font is not available to the
printer
Download the font to the
printer or use another font. (In
Windows, the driver does this
automatically.)
Incorrec
t fonts are printed
The correct printer driver is not
selected.
Select the correct printer driver.
The correct font is not selected. Select the correct font.
The correct s
ymbol set is not
selected.
Select the co
rrect symbol set.
Unable to print all characters in
a symbol set
The selected character or
symbol is not supported by the
software application.
Use a font that supports the
selected character or symbol.
Drifting text betwee
n printouts
Your software applic
ation is not
resetting the printer to the top of
the page.
See the documentatio
nfor
the software or the PCL/PJL
Technical Reference Package
for specific information.
The interface cable is of poor
quality.
Try using a different, higher
quality IEEE-compliant cable.
Parallel cables can be no longer
than 10 meters (30 feet).
The interface cable is loose. Disconnect and reconnect the
interface cable.
The interface cable is damaged
or bad.
Try using a different interface
cable.
The power cable is loose. Disconnect and reconnect the
power cable.
You are attempting to print
aPCLjobwiththeprinter
configured for PostScript
Emulation.
From the printer control panel,
select the correct printer
personality and then resend the
print job.
Erratic, missing characters or
interrupted printout
You are attempting to print a
PostScript job with the printer
configured for PCL.
From the printer control panel,
select the correct printer
personality and then resend the
print job.
EN_WW Incorrect printer output 173
